Christian Lunden, the director of future business at Nordic Choice Hotels, is a nice guy. When the big hotel chains, OTAs, providers of revenue systems and so on ring him up to “find out what Read more →

If anybody is in favour of a global guest profile it is Mihai Bote, Director of Technology at Swire Hotels US, a firm that owns and manages ‘soulfully individual hotels,’ in Hong Read more →

“Travel companies everywhere are working to embrace the changes resulting from digital transformation in a way that drives new business and keeps customers happy. This isn’t always as Read more →

Put ‘meeting room booking apps’ into Google and millions of results will queue for your screen. Of course, there is an awful lot of duplication in that, yet the move into this space in Read more →

The quest for innovation is an expensive overhead, but at JetBlue they’ve found a way for it to wash its face. The US low-cost airlines set up JetBlue Technology Ventures (JTV) three years ago, Read more →

In the airline business today, you cannot stand still. Esamatti Vuolle, who goes by the somewhat unusual title of ‘product owner’ at Finnair, knows all about that. He joined Read more →

Overbooking received considerable attention last year when a United Airlines passenger was forcibly removed from a plane, even if, in the end, it actually turned out that overbooking wasn’t the Read more →

One of the biggest challenges facing luxury brands is becoming and staying relevant for a new generation of clients. Bain & Co. predicts that consumers under the age of 35 will account for more Read more →

When Andrew Jordan, the chief technology officer of CWT, joined the company from the media industry three years ago, he was no expert in corporate travel. What he quickly recognised, however, was Read more →

Smart travel assistants such as OkRoger, Fineway and Claire provide customers access to easy-to-use travel planning, booking and management capabilities at a comparatively low price. They combine the Read more →